DAZZLING PROPS TO HIRE

TERMS & CONDITIONS OF HIRE

1. BUSINESS HOURS & APPOINTMENTS

Dazzling Props operates strictly by appointment only.
We are not open on Saturdays, Sundays or Public Holidays.
We close at 11h00 on Fridays.
Weekend collections are:
- Thursday between 14h00 and 16h00, OR
- Friday between 09h00 and 11h00.
Weekend returns are:
- Monday between 09h00 and 11h00, OR
- the first working day thereafter if Monday is a Public Holiday.
Collection and return times for other bookings will be confirmed according to the booking.
Customers must respect the agreed collection and return times.

2. BOOKINGS & AVAILABILITY

All bookings must be made through our online shop.
A prop/décor item is only considered booked and reserved once the required payment has been received and the online booking has been successfully processed.
We cannot guarantee the availability of props where payment has not been received.
Payments made directly into our bank account without following the online booking process may not secure the booking. Dazzling Props cannot accept responsibility if the requested items are no longer available.
No booking changes or amendments will be made through email, WhatsApp or other communication channels where doing so could result in double bookings. The existing booking may need to be cancelled and a new booking placed through the online shop.
Dazzling Props supplies props and décor only and is not an event planner or party planner.
Many of our props are handmade and therefore unique and exclusive.
Sweets, cakes and other food items shown in photographs are excluded from the décor unless specifically stated otherwise.
Customers may request measurements where these are not already provided on the online shop.
Customers are responsible for checking the dimensions of items before booking. Dazzling Props cannot accept responsibility where an item is considered too large or too small after the booking has been made.
Our contract is with the person or company that places the booking. Dazzling Props cannot be held responsible where a third party, venue, client or event organiser does not like the selected style, colour, theme, size or appearance of the props.

3. PAYMENT

Full payment must be received before props can be collected or delivered.
No stock will be booked or reserved until the required payment has been received.
Dazzling Props will only provide the props, décor or services that have been paid for.
Any additional items or services requested after the booking will be charged separately.
Prices are subject to change without prior notice before a booking is confirmed.
Once payment has been made, the customer confirms that they have read, understood and accepted these Terms & Conditions.
Please provide a copy of your ID and proof of residence after payment and before collection or delivery.
For new/custom-made props, full payment must be received before the project commences.
Customers are responsible for any bank charges incurred as a result of direct cash deposits or other payments made into our account.
Bank details, where applicable, will be provided with the booking/invoice. Customers should use their name and order number as the payment reference.

4. CANCELLATIONS, CHANGES & POSTPONEMENTS

Once payment has been received, the booking is considered confirmed and the props have been reserved specifically for the customer.
Cancellations after payment has been received are not refundable.
Items may not be removed from an order after payment has been made. Where possible, a customer may select another item of the same value, subject to availability.
Dazzling Props may, at its discretion and depending on the circumstances, offer a credit instead of a refund.
Any credit offered will be valid for 30 days and will only be applicable to props available at the time of the new booking.
In the event of death in the family, sickness, lockdown or similar circumstances, monies already paid are not refundable. Where possible, the booking may be postponed to another available date within 6 months of the original booking.
All normal Terms & Conditions and availability requirements will apply to postponed bookings.

5. REFUNDABLE SECURITY DEPOSIT

A R500 refundable security deposit is required for prop rentals.

The R500 deposit must be paid in cash when the props are collected or, in the case of delivery, given to the driver upon delivery.
The deposit is held as security against damage, missing items, excessive cleaning, loss or other amounts owing in connection with the rental.
The refundable deposit can be used as a late-return penalty.
If the deposit is refunded by EFT instead of cash, a 10% administration fee will be deducted from the refund.
The deposit will be refunded within 3 days after all props have been returned and checked, provided that:
- all items have been returned;
- no items are missing;
- the items are clean;
- the items are undamaged; and
- the props have been returned by the agreed return date and time.
Dazzling Props may deduct reasonable costs for cleaning, washing, damage, loss or missing items from the refundable deposit.
If the amount owing exceeds the R500 deposit, the customer remains responsible for paying the outstanding balance.
Any outstanding rental charges or other amounts owing must be settled before the refundable deposit is released.
Once the account has been settled and the conditions for refund have been met, the R500 security deposit will be refunded.

6. COLLECTION & DELIVERY

Full payment must be received before props/décor can be collected or delivered.
Collection times will be confirmed according to the booking.
Weekend bookings may generally be collected on Friday between 09h00 and 11h00 and returned on Monday between 09h00 and 11h00, unless otherwise agreed.
Collections are in Brackenhurst, Alberton, by prior arrangement.
Customers collecting props must bring suitable transport and any required rope or securing equipment.
Props must be properly secured when transported on an open bakkie or trailer.
Props may not be transported on the roof of a vehicle.
Props must be transported according to the instructions provided on the online shop or by Dazzling Props.
If a customer sends another person to collect the props, the customer's driver must provide the required identification details, including their name, vehicle details and registration number.
Dazzling Props offers delivery where available. Delivery and collection charges will be shown at checkout and may change according to fuel and other transport costs.
Customers must confirm with their venue that Friday delivery and Monday collection will be permitted.
Dazzling Props cannot accept responsibility where a venue does not provide secure storage for the props.
Final delivery details, quantities and numbers must be confirmed at least 7 working days before delivery. Amendments after this time cannot be guaranteed and may result in additional delivery charges.
An authorised representative must be available at the venue to receive, check and sign for the items.
The name and contact details of the authorised representative must be provided at least 7 days before the event.
Deliveries and collections must generally be arranged and paid for at least 7 days in advance. Short-notice delivery or collection cannot be guaranteed.
If delivery/collection has not been paid for within the required period, Dazzling Props may remove the delivery/collection service from the booking without prior notice.

7. RETURN OF PROPS

Customers are responsible for returning all props on the agreed return date and by the agreed return time.
All props remain the responsibility of the customer until they have been returned and checked by Dazzling Props.
Customers must ensure that all props are ready for collection at the agreed time.
If props are not ready when Dazzling Props arrives for collection, the customer may be responsible for additional trips or may arrange to return the props to Dazzling Props.
Any outstanding props may result in additional charges as set out below.

8. LATE RETURNS & ADDITIONAL RENTAL CHARGES

Dazzling Props understands that genuine unforeseen circumstances can occur. However, the agreed return time is important because our props may be booked for another customer.

8.1 Late on the agreed return day

If the props are returned after the agreed return time on the agreed return day, a R300 late-return fee will apply.

The R300 fee applies to the agreed return day only and is not a charge for an additional full day's rental.

8.2 Props not returned on the agreed return day

If any props remain outstanding after the agreed return day, the customer will be charged the normal daily rental rate for each additional day that the props remain in the customer's possession.

The daily charge will continue until all outstanding props have been returned.

8.3 Important distinction

The R300 late-return fee and the daily additional rental charge are separate:

R300 = late-return fee for returning after the agreed time on the agreed return day.
Normal daily rental rate = charged for each additional day that props remain outstanding after the agreed return day.

Customers cannot avoid additional rental charges by saying that the props were not being used. The rental charge relates to the period that the props remain in the customer's possession and are therefore unavailable for other bookings.

8.4 Extensions

If a customer knows that the props cannot be returned on time, they must contact Dazzling Props as soon as possible.

An extension must be agreed with Dazzling Props. Keeping the props beyond the agreed return time does not automatically constitute an approved extension.

8.5 Weather and unforeseen circumstances

Genuine circumstances, including severe weather, will be considered reasonably and on a case-by-case basis.

Any revised return arrangement must be agreed with Dazzling Props.

9. CARE OF PROPS

Dazzling Props regularly maintains its rental stock. Some props may not be brand new and may have minor dents, scratches, chips or signs of previous use.

Customers must inspect the props when collecting or receiving them and notify Dazzling Props of any existing damage before using the items.
Customers will not be held responsible for damage that was already present and reported before use.
Customers are responsible for taking reasonable care of all props while they are in their possession.
Props must be protected from weather damage, breakage, theft, loss and improper or unauthorised use.
No bleach or harsh chemicals may be used on props or linen.
Prestik and double-sided tape are strictly prohibited on props and linen.
Where Prestik or double-sided tape is used and causes damage, the customer may be liable for the full repair or replacement cost.
Safety pins may be used carefully where appropriate.
All props must be returned clean and in the same packaging in which they were supplied, including boxes, material, blankets or plastic bags where applicable.
A cleaning/washing fee may be charged where items are returned dirty.
Chair covers, scatter cushion pillowcases, runners and tablecloths must be washed and returned clean where required. They do not need to be ironed.
Pocket drapes, Tee Pee Lace Tents, Fluff Carpets and Kiosk Canopies must not be washed. They must be folded neatly and returned in their bags.
Tables, chairs, donut/cupcake stands, candy carts, ottomans, chocolate fountains and similar items must be wiped clean before return or collection.
All linen is cleaned before delivery/collection. Dazzling Props cannot accept responsibility where linen or drapes become dirty because they were placed on a dirty surface during setup.
The grass backdrop must be handled according to the instructions supplied. Do not bend the sides of the grass backdrop around the draping pole.
Customers are responsible for any damage or loss occurring while the props are in their possession.

10. DAMAGE, LOSS & REPLACEMENT

The customer/lessee is responsible for all damage, loss or theft of props while the props are in their possession.
If an item is damaged beyond economical repair or is lost, the customer will be responsible for the applicable replacement value.
Where an item can be repaired, the customer will be responsible for the reasonable repair cost.
Cleaning, washing and repair costs may be deducted from the refundable security deposit.
If the cost exceeds the R500 deposit, the customer must pay the outstanding balance.
Any additional items or services required as a result of damage, loss or improper use will be charged accordingly.
Customers are responsible for unloading/offloading props when required so that the condition of the items can be inspected upon return.

11. TRAILER HIRE

Where a trailer is hired:

The customer/lessee is responsible for the safe and lawful use of the trailer.
The customer is responsible for any speeding fines, traffic fines or other penalties incurred during the rental period.
The customer is responsible for ensuring that the trailer is properly secured and transported in accordance with applicable requirements.

12. DISPLAYS, SHOPPING CENTRES & SCHOOL CONCERTS

Displays, shopping centres and school concerts are charged at the full price for the first day/use and 50% of the applicable rate per additional day/use, unless otherwise agreed.
Rehearsal use on a separate day from the collection and return dates may be charged at 50% of the applicable hire price.
These arrangements must be agreed when the booking is made.

13. CUSTOMER RESPONSIBILITY

The customer is responsible for:

providing accurate booking information;
selecting the correct props, sizes, colours and quantities;
checking the dimensions and suitability of the props before booking;
ensuring that the venue is suitable for the props;
ensuring that there is secure storage where required;
ensuring that the props are transported correctly;
ensuring that the props are used safely and appropriately;
returning all props on time, clean and in the condition in which they were received; and
paying all additional charges arising from late return, damage, loss, cleaning or other amounts owing.

14. DELIVERY, WEATHER & VENUE CONDITIONS

Dazzling Props will make reasonable efforts to provide and deliver the booked items as agreed.

However, Dazzling Props cannot accept responsibility for delays or damage caused by circumstances outside our reasonable control, including severe rainfall, strong winds, unsafe weather conditions or other unforeseen circumstances.

Customers are responsible for ensuring that the venue provides suitable and secure conditions for the storage and use of the props.

15. DISCLAIMER & LIABILITY

Dazzling Props to Hire will take reasonable care when supplying, loading and delivering rental items.
Dazzling Props cannot accept liability for injury, loss or death arising from the use, delivery, loading, unloading, erection, installation, dismantling or use of rented equipment, except where liability cannot lawfully be excluded.
Dazzling Props cannot accept responsibility for damage occurring before, during or after loading where such damage is caused by the customer's handling, transport, use or storage of the items.
Customers accept responsibility for the safe use of the rented props and equipment.
The customer agrees to indemnify and hold Dazzling Props and its staff harmless from claims, losses, liabilities, damages and reasonable costs arising from the customer's use, transportation, installation or handling of rented equipment, except to the extent that such liability cannot lawfully be excluded.

16. SPECIAL CONDITIONS

Dazzling Props reserves the right to refuse or cancel a booking where:

payment requirements have not been met;
identification or required documentation has not been provided;
the intended use of the props presents an unreasonable risk of damage;
the customer has outstanding amounts from a previous rental; or
the requested booking cannot reasonably be fulfilled.

Any special arrangement must be agreed with Dazzling Props in writing.

17. PERSONAL INFORMATION & POPIA

Dazzling Props may collect and process personal information provided by customers for purposes including:

processing and administering bookings;
verifying customer identity;
arranging collection and delivery;
communicating with customers;
processing payments and refunds;
enforcing the Terms & Conditions; and
complying with legal obligations.

Personal information will only be processed for legitimate purposes connected with the customer's booking and the business relationship, or where otherwise permitted or required by law.

Dazzling Props will take reasonable measures to protect personal information against unauthorised access, use, disclosure or loss.

Personal information will not be sold or disclosed to third parties except where reasonably required to fulfil the booking, process payment, arrange delivery, comply with legal obligations or where the customer has otherwise provided consent.

Customers agree to provide accurate information and to notify Dazzling Props if their information changes.

18. OUTSTANDING ACCOUNTS & PAYMENT

All invoices and additional charges are payable by the due date stated on the invoice.

Where an amount remains unpaid for more than 30 days from the invoice date, Dazzling Props may charge interest at 2.5% per month on the outstanding amount from the due date until payment is received, subject to applicable South African law.

The customer remains responsible for any reasonable costs incurred in recovering amounts lawfully due and owing.

19. ACCEPTANCE OF TERMS & CONDITIONS

By placing a booking, making payment, collecting props, accepting delivery or otherwise taking possession of any props from Dazzling Props, the customer confirms that:

they have read these Terms & Conditions;
they understand the Terms & Conditions;
they accept the Terms & Conditions;
they agree to comply with the collection, delivery and return requirements;
they accept responsibility for the props while they are in their possession; and
they agree to pay all applicable charges arising under these Terms & Conditions.

Please do not make payment if you do not agree to these Terms & Conditions.

Payment of any booking confirms acceptance of the Terms & Conditions.

THANK YOU

Thank you for choosing Dazzling Props to Hire.

We are a small, home-based rental business and genuinely appreciate your support. Our props are often booked for multiple customers, so respecting agreed collection and return times helps us provide the best possible service to everyone.

Clear agreements make happy customers — and happy small businesses!

ACKNOWLEDGEMENT By making payment and/or renting props from Dazzling Props, you agree to these terms and conditions in full. Thank you for your cooperation and support.

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