Terms and Conditions

HOURS OF OPERATION

  • Strictly by appointment ONLY.
  • Weekend Collections: Thursday (14:00–16:00) or Friday (09:00–11:00).
  • Weekend Returns: Monday (or the first workday following a public holiday) between 09:00 and 11:00.
  • We are not open on Saturdays, Sundays, or Public Holidays.
  • Friday closing time: 11:00.

BOOKINGS AND PAYMENTS

  • View our props at the Dazzling Props Online Shop.
  • A booking is confirmed only after checkout and full payment.
  • WhatsApp or email a copy of your ID and proof of residence before collecting or receiving delivery of props.
  • We are not responsible for the unavailability of props if payment is not received in full.
  • A refundable deposit of R500 is required upon collection or delivery.
  • A 10% surcharge applies to EFT refunds of the breakage deposit.
  • Refund processing time: Up to 4 days.
  • Payments must be made via electronic transfers.
  • Any new custom-made props require full payment before delivery or collection.
  • Services will only be rendered if fully paid for; extra charges may apply if additional services are needed.
  • All prices are subject to change without prior notice.
  • Direct cash deposits incur bank charges payable by the customer.
  • Our contract is with the person or company that placed the order, not with a third party involved.

Bank Details:

  • Bank: Capitec
  • Account Name: Dazzling Props
  • Account Number: 159 878 2302
  • Branch: 470010
  • Reference: Name and Order Number

CANCELLATION POLICY

  • No cancellations or refunds are accepted once payment is made.
  • Props may be exchanged for items of equal value if available.
  • A credit note may be issued in specific circumstances, valid for 30 days.
  • Credits are not transferable.

REFUNDABLE DEPOSIT

  • A refundable deposit of R500 is required in cash for collection or delivery.
  • Deductions will be made for damages, losses, cleaning fees, or late returns.
  • Late return fee on the return date: R300 
  • Late return fee every date thereafter: Flat rate per day
  • Items returned dirty will incur a cleaning fee.
  • Refunds are processed within 3 days if items are returned on time, clean, and undamaged.
  • Payments exceeding the deposit for damages must be settled within 30 days, with an interest charge of 2.5% per day for late payments.

DELIVERY AND COLLECTION

  • Collection: Friday (09:00–11:00).
  • Return: Monday (09:00–11:00).
  • Late returns incur a R300 fee.
  • Collection address: 74 Jackson Street, Brackenhurst, Alberton.
  • Deliveries must be arranged and paid for at least 7 days in advance.
  • Secure transport is required:
    • No props on car roofs.
    • Rope and protective coverings are necessary for open trailers or bakkies.
  • Delivery and collection depend on venue readiness and must be pre-confirmed.

PROP CARE AND RESPONSIBILITIES

  • Props are not brand new and may have minor imperfections.
  • Mark any existing damages during collection/delivery.
  • Do not use double-sided tape, Prestik, or harsh chemicals on props or linen.
  • Props must be returned clean and in their original packaging.
  • Wash items like chair covers and runners but do not iron.
  • Do not wash items like pocket drapes, teepee tents, or kiosks.
  • Customers are liable for damages or losses beyond normal wear and tear.
  • Props are only guaranteed for the event day; early delivery is not assured.
  • The customer will be responsible for all speeding fines when hiring the trailer.

SPECIAL CONDITIONS

  • Props are rented as-is. Sizes and dimensions can be confirmed prior to booking.
  • We cannot be held responsible if items are too small or too big as expected.
  • Props are for decorative purposes only; event planning is not included.
  • Displays at shopping centers and schools incur additional daily charges.
  • Displays, Shopping Centres, and School Concerts pay full price for the first day/use and 50% per day/use thereafter.
  • You pay half the price for rehearsals if you need it, separate from the collection and return dates. Rehearsals: 50% of the full price if required on separate days.
  • Postponements are allowed within 12 months of the original booking date.
  • All sweets and cakes in images are excluded; the images are used only for presentation purposes.

DISCLAIMER

  • Dazzling Props is not liable for:
    • Injuries, losses, or damages during delivery, setup, or use of props.
    • Weather-related delays or damages.
  • The renter assumes all risks and responsibilities related to the use of props, including loading, transport, and return.
  • Legal fees for recovery of unpaid amounts will be charged to the renter if applicable.

POPI ACT COMPLIANCE

  • Personal information collected is used solely to fulfill obligations under this agreement.
  • Dazzling Props ensures reasonable measures to protect personal data and will not sell or disclose it without consent.

ACKNOWLEDGEMENT By making payment and/or renting props from Dazzling Props, you agree to these terms and conditions in full. Thank you for your cooperation and support.

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